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The February Health team executed the following core objectives: Revision of research protocols Refactoring of the USSD functionality Performing offer testing for clinicians Performing currency testing for clinicians Investigating the DHO as a customer segment More details on these core objectives and the other tasks completed throughout the month can be found in the handover document . 1. Revision of Research Protocols Revising the research protocols...

Mel Castillo
by Mel Castillo
1 Votes
Comments 1
Mel Castillo

DHO Customer Segment Who : A District Health System (DHS) is a health system that operates at the level of a District. It considers the factors contributing to health in the district's environment. The organisation's aim, based on the principles of the Primary Health Care (PHC) approach, is to be equitable, efficient and effective. In Malawi, districts represent the lowest level, fully organised unit of government. Their populations vary widely, ranging from around 100,000 to over 1...

Chay White
by Chay White
0 Votes
Comments 1
Chay White

Lean Phase: Problem Assumption: People within our customer segment identify with the problem described as ‘Increase quality of time with patients’ and ‘Get more quality time with your patients’. Time Period: February 2019 Project Weeks 2 - 3. Metric: Percentage of people responding positively to the phone call they receive. CRITERIA: Green Light: Proceed with currency testing with currently identified early adopters. Success point: 30% email...

Isaac Crawford
by Isaac Crawford
0 Votes
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Isaac Crawford

The December Health Team had two primary focuses; doing the groundwork to facilitate the project’s focus on clinicians as a customer segment and preparing the research protocol for execution. The full outline can be found in the attached document, and an abridged summary can be found below.   The first focus broke down to two elements. Firstly, customer segment interviews and empathising were done to garner a deep understanding of the customer segments and synthesis of the problem...

Gabriel Raubenheimer
by Gabriel Raubenheimer
4 Votes
Comments 1
Gabriel Raubenheimer

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Mathilde Ricourt

Adelaide, Australia

Joined this community on Jan 29, 2019

Bio Law & Commerce (Marketing) - Adelaide University

University or Company
UOA

Degree or Work area
Law

Country you Trekked/are Trekking in
Malawi

LinkedIn Profile
https://www.linkedin.com/in/mathilde-r-78172692/

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