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The December Health Team had two primary focuses; doing the groundwork to facilitate the project’s focus on clinicians as a customer segment and preparing the research protocol for execution. The full outline can be found in the attached document, and an abridged summary can be found below.   The first focus broke down to two elements. Firstly, customer segment interviews and empathising were done to garner a deep understanding of the customer segments and synthesis of the problem...

Gabriel Raubenheimer
by Gabriel Raubenheimer
4 Votes
Comments 1
Gabriel Raubenheimer

From extensive research into and interviews of clinicians and other medical professionals, deep insights into the experiences of these people were uncovered. This allows the team to understand how we might best serve these segments, and who within them might be our early adopters. Insights The clinicians engaged operate in public clinics in the Blantyre District. Communities and clinics there are intertwined - clinic initiatives such as educational programs and structured clinical days...

Isabella Strapp
by Isabella Strapp
11 Votes
Comments 5
Isabella Strapp

Reference to Experiment Post: The experiment was focussed on validating the assumption that Heads of Clinics were the appropriate customer segment to be identified as our early adopters. The long-term goal was to discover the challenges clinicians face within the health care system and identify whether they are currently taking actions to solve the same challenges. Reassert Lean Phase:  Customer segment Assumption: The...

Madeleine McArthur
by Madeleine McArthur
10 Votes
Comments 8
Madeleine McArthur

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Samantha Bell

Sydney, Australia

Joined this community on Oct 26, 2018

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