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Project Summary

The February Health team executed the following core objectives: Revision of research protocols Refactoring of the USSD functionality Performing offer testing for clinicians Performing currency testing for clinicians Investigating the DHO as a customer segment More details on these core objectives and the other tasks completed throughout the month can be found in the handover document . 1. Revision of Research Protocols Revising the research protocols...

Mel Castillo
by Mel Castillo
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Comments 1
Mel Castillo

Context In December 2018, the Health Consulting Team conducted interviews with Heads of Clinics in Blantyre in order to validate the customer segment. Through conducting these interviews, the team generated invaluable insights with regard to the healthcare challenges clinicians confront and their associated emotions. From these insights, the January 2019 Health team were able to construct a problem-centric message that encapsulated the challenges identified by Heads of Clinics. This...

Mel Castillo
by Mel Castillo
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Comments 0
Mel Castillo
Experiment Results

Reference to Experiment Post: This experiment focussed on validating if when spoken to on the phone, clinicians identified with the sentiment of feeling ‘frustrated by a lack of quality time spent with patients’. A further objective of the calls was to establish contact with clinicians and begin to build a relationship. Experiment post:  https://projecteverest.crowdicity.com/post/998070 Lean Phase: Problem Assumption: People within our customer segment identify with the...

Mel Castillo
by Mel Castillo
1 Votes
Comments 2
Mel Castillo
Customer Segment

DHO Customer Segment Who : A District Health System (DHS) is a health system that operates at the level of a District. It considers the factors contributing to health in the district's environment. The organisation's aim, based on the principles of the Primary Health Care (PHC) approach, is to be equitable, efficient and effective. In Malawi, districts represent the lowest level, fully organised unit of government. Their populations vary widely, ranging from around 100,000 to over 1...

Chay White
by Chay White
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Comments 1
Chay White
Experiment adopted

Lean Phase : Unique Value Proposition Time Box : February Project Weeks 3 - 4 Assumption : Testing customer success rate of moving through the Customer Pipeline. Success Metric Green light: Move on to part two of currency testing Success point: 50% of customers pass from stage one of the Customer Pipeline through to stage 4. Orange light: Find areas where customers are being lost and optimise Customer Pipeline stages in accordance with this. Failure point: 30% or below...

Isaac Crawford
by Isaac Crawford
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Comments 1
Isaac Crawford
Experiment adopted

Research protocol (RP) stage 1 is divided into two smaller components: RP1a and 1b. This is because they examine and assess different aspects of patients’ ability when communicating symptoms. They are included together in stage 1 because the methodologies are performed simultaneously. Statistically, 246 data points are required to obtain a reliable result from our correlation tests.   *RP1a and RP1b are conducted in conjunction with one another*   Lean Phase : Solution Assumption...

Isaac Crawford
by Isaac Crawford
0 Votes
Comments 3
Isaac Crawford
Experiment adopted

Research protocol (RP) stage 1 is divided into two smaller components: RP1a and 1b. This is because they examine and assess different aspects of patients’ ability when communicating symptoms. They are included together in stage 1 because the methodologies are performed simultaneously. Statiscally, 246 data points are required to obtain a reliable result from our correlation tests.   *RP1a and RP1b are conducted in conjunction with one another*   Lean Phase : Solution Assumption :...

Isaac Crawford
by Isaac Crawford
1 Votes
Comments 1
Isaac Crawford
Proposed Experiment

Lean Phase: Customer Segment Assumption: People within the DHO are actively seeking to improve data collection and analysis efficiency. Time Period: Weeks 1 - 2 July Metric: Percentage of people who engage in their interview and express they have tried to find solutions in the past.   CRITERIA: Green Light: Proceed with currency testing with the DHO as they have been identified as early adopters. Success point: 50% of the people in the data analysis team (within the DHO) that...

Isaac Crawford
by Isaac Crawford
0 Votes
Comments 2
Isaac Crawford
 

Mel Castillo

Australia

Joined this community on Nov 17, 2018

University or Company
Monash

Degree or Work area
Science

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