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Link to Original Experiment: https://projecteverest.crowdicity.com/post/828730   Lean Phase : Customer Segment   Assumption:  Creating a Risk Profiling method will reduce the current default rate by ensuring that loans are only provided to those who will be able to pay it back.  By interviewing existing customers with a mix between defaulting and non defaulting we will be able to gain metrics which will be used to create an algorithm to test if we can give out a payment...

Harrison Groth
by Harrison Groth
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Harrison Groth

Lean Phase: Channel testing   Assumption: The implementation of a USSD system will improve the ability for customers to voice any issues with their payment plans and therefore improve our customer service.   Time Box: 2 weeks (or time to survey 30 customers)   Success Metric: Metric This experiment measures whether the implementation of a USSD system into our business will improve our ability to communicate with customers with concerns over their payments.   The...

Harrison Groth
by Harrison Groth
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Harrison Groth

Lean Phase: Customer Segment Assumption: Creating a Risk Profiling method will reduce the current default rate by ensuring that loans are only provided to those who will be able to pay it back.  By interviewing existing customers with a mix between defaulting and non defaulting we will be able to gain metrics which will be used in our algorithm to test if we can give out a payment plan. We assume that there will be similarities in characteristics between defaulting customers which will...

Olivia Dressler-Smith
by Olivia Dressler-Smith
1 Votes
Comments 1
Olivia Dressler-Smith

Lean Phase : Customer Segment Assumption : With the defaulting rate of customers paying back on solar products on a repayment plan being at an alarmingly high 49%, we are testing the assumption that greater risk profiling at POS can mitigate this risk. To do this we are rolling out a risk profiling system which begins with a survey at the POS of repayment plans for solar products. Each answer of this survey adds or subtracts from that person’s ‘creditworthy’ total. If, after all the...

Rafael Branton
by Rafael Branton
2 Votes
Comments 1
Rafael Branton

Lean Phase: Customer Segment   Assumption: Creating a Risk Profiling method will reduce the current default rate by ensuring that loans are only provided to those who will be able to pay it back   Time Box: 2 weeks (or time to profile 30 defaulted customers)   Success Metric: Metric This experiment measures whether our current defaulting customers would have been rejected a loan had we risk profiled them with other new profiling survey.   We will measure this over 2...

Harrison Groth
by Harrison Groth
1 Votes
Comments 0
Harrison Groth

Lean Phase: Customer Segment   Assumption: Creating a Risk Profiling method will reduce the current default rate by ensuring that loans are only provided to those who will be able to pay it back   Time Box: 2 weeks (or time to profile 30 defaulted customers)   Success Metric: Metric This experiment measures whether our current defaulting customers would have been rejected a loan had we risk profiled them with our new profiling survey.   We will measure this over 2...

Harrison Groth
by Harrison Groth
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Harrison Groth

LEAN PHASE Channels   ASSUMPTION The current default rate from solar product based loans is 49%. The intention of this experiment is to validate that price points are not the primary reason for customers defaulting. The assumption that SoCon will validate is: The lack of risk profiling has contributed to high default rates   TIME BOX 2 weeks (or time taken to survey 30 customers)   SUCCESS METRIC This experiment is designed to measure a potential reason for the...

Harrison Groth
by Harrison Groth
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Harrison Groth

Lean Phase : Channel Testing Assumption : The current default rate from Solar product based loans is 49%. The intention of this experiment is to validate that the price points are not the primary reason for defaulting consumers. The assumption that SoCon will validate throughout this experiment is: The lack of communication with the customers has caused high default rates., In particular, we are testing the assumption that consistent reminders to pay loans and telling customers how...

Rafael Branton
by Rafael Branton
1 Votes
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Rafael Branton
 

Rafael Branton

Melbourne, Australia

Joined this community on Nov 15, 2018

University or Company
Monash

Degree or Work area
Science

Project completed as trekker (if applicable)
Social Consulting

Country you Trekked/are Trekking in
Malawi

LinkedIn Profile
https://www.linkedin.com/in/rafael-branton-68b9a8117/

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