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The Health team has identified critical challenges that clinicians face within Blantyre’s Healthcare System and has spent extensive time with stakeholders in order to thoroughly understand the resulting impacts. The Health team has also worked closely with the College of Medicine in Malawi to structure and design the medical research protocols necessary to develop a USSD pre-diagnostic triage system.  This July, the health team will commence conducting the first stage of the research...

Isabella Strapp
by Isabella Strapp
1 Votes
Comments 0
Isabella Strapp

Lean Phase: Channels Assumption: The face to face village channel is a scalable means of PEV delivering their product. Time Box 15 Months Success Metric: The percentage increase in annual reach. Green Light:  Proceed to use the F2F Channel as it has been proved scalable. Success Point: <90% increase in annual customer reach Orange Light : Look at extending current channel through other means. Red Light: >50% increase in annual customer reach. Failure Protocol: Channel...

Isabella Strapp
by Isabella Strapp
n/a
0 Ratings
Comments 1
Isabella Strapp

Results: 5 customers signed the loan contracts and took out loans at an average amount of $1000 each.  After 8 weeks all 5 customers had made the monthly repayments that was required of them meaning that we had a 100% repayment rate for this period Reinado was happy with the outcome of this and offered to change the required collateral to 10% versus the original 20% in the contract. We agreed to a $10,000 convertible note from Reinado to cover the costs of starting the business. This...

Charlotte Crofts
by Charlotte Crofts
n/a
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Charlotte Crofts

Lean Phase:  Solution Assumption:  The sales and revenue streams will be making considerable progress towards the victory goal of $30000 Time Box:  15 months Success Criteria Progress: Assumption confirmed. Business is worth continuing. Green Light: <90% towards victory goal Orange Light: Optimise features of product, utilising customer advice. Red Light: >20% towards victory goal Failure Protocol: Experiment failed. Re-structure cost and revenue streams Experiment...

Charlotte Crofts
by Charlotte Crofts
n/a
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Comments 0
Charlotte Crofts

Lean Phase : Solution Assumption : The loan service we provide is successful and beneficial for the customer segment. Time Box - 4-8 Weeks Success Metric:  % of people that repay their loan on time. Progress: Green Light: Continue to operate with current procedures. Success Point: <90% of people successfully repay their loan on time. Orange Light: Iterate certain processes and procedures so that the loan is easier for the customer to repay. Failure Point: >40% of...

Isabella Strapp
by Isabella Strapp
1 Rating
Comments 1
Isabella Strapp
Experiment Results

Lean Canvas Phase: Solution   Assumption: USSD (mobile money) is the best way to organise savings for the desired customer segment.   Positive results:   In Jumtha, of the 9 surveys we conducted amongst villagers with mobile phones, 1 person didn’t know what it is and 6 responded positively towards the concept of USSD whilst 1 person expressed distrust in mobile systems. 1 person did not respond at all.   Therein, USSD utility passes our greenlight with a 66% positive result....

Charlotte Crofts
by Charlotte Crofts
n/a
0 Ratings
Comments 1
Charlotte Crofts
Experiment Results

  Lean Canvas Phase: Solution   Assumption: That rural community members whom don’t have access to a bank are willing to pay for education about savings and banking.   Results:   Vengara: Have not been able to establish engagements in Vengara due to external circumstances     Jumtha: Over the course of 2 days we engaged 20 residents of Jumtha testing our MVP. 5 residents responded to a village community survey positively and signed MOUs to place down the initial MVP...

Charlotte Crofts
by Charlotte Crofts
n/a
0 Ratings
Comments 1
Charlotte Crofts
Solution

Our product attempts to bridge the gap between people in lower socio-economic areas and accessing the knowledge and the infrastructure to start a savings plan. This product is also aligned with the bank of Amisen and will set up a pathway, for this customers segment, to the loans they need to grow their income.   The first unique value proposition of our solution is providing education about the banking system and building savings. Using the financial plans that are drawn up for...

Charlotte Crofts
by Charlotte Crofts
n/a
0 Ratings
Comments 2
Charlotte Crofts
Experiment Results

  Lean Canvas Phase: Solution   Assumption: That rural community members whom don’t have access to a bank are willing to pay for education about savings and banking.   Results:   Vengara: Have not been able to establish engagements in Vengara due to external circumstances     Jumtha: 8 residents of Jumtha engaged were receptive to the offer, with 3 purchasing our MVP. Residents were of varying occupational backgrounds, attitudes and experiences to formal banking...

Charlotte Crofts
by Charlotte Crofts
n/a
0 Ratings
Comments 1
Charlotte Crofts

The solution that we have developed is a service that provides a financial plan to people who currently cannot access a banking system. The financial plan sets out the customers current income and expenditure, looks at the disposable income and develops a plan, using mobile money infrastructure, to put this money away and make it safe.  Upfront costs that Project Everest’s Microfinance team needs to be accountable for include the following: 20% of the loan amount that the team has been...

Charlotte Crofts
by Charlotte Crofts
n/a
0 Ratings
Comments 0
Charlotte Crofts
Problem

Lean Canvas: Problem Context: In April 2019, the Micro Finance team conducted interviews with community members in the rural towns of Jumtha and Vengara in order to validate the customer segment. Through conducting these interviews the team gained invaluable insights with regard to existing financial services and the emotions community members feel when dealing with these services and managing their money. From these insights, the team were able to construct a problem centric...

Isabella Strapp
by Isabella Strapp
1 Rating
Comments 2
Isabella Strapp
Customer Segment

Lean Canvas : Customer Segment Context: From research and interviews conducted with community members in the rural villages of Jumtha and Vengara, insights into the experiences of these people were uncovered. This allowed the team to understand how we might best serve these segments, and who within them might be our early adopters.   Overview: Our early adopters, within our customer segment, are members of rural communities who are unbanked. From these interviews, consistent...

Isabella Strapp
by Isabella Strapp
1 Rating
Comments 1
Isabella Strapp
Experiment Results

Lean Phase: Customer Segment Assumption: The experiment was focussed on validating the assumption that our viable customer segment is rural community members and households, living in Vengara and Jumtha, that do not have access to a bank and are actively seeking a solution to their financial insecurity. Results: Of the 13 unbanked rural community members interviews, it was found that 84% feel frustrated by a lack of access to financial resources and anxious by a lack of...

Isabella Strapp
by Isabella Strapp
n/a
0 Ratings
Comments 1
Isabella Strapp

  Lean Phase: Customer Segment Assumption: Our viable customer segment is rural community members and households, living in Zangara and Jumtha, that do not have access to a bank and are actively seeking a solution to their financial insecurity. Time Period: 1 week Success Metric: % of community members, that identify that they are unbanked and currently taking active steps to seek a solution   Criteria: Green Light: Proceed with proposed offer testing experiment using channels...

Jamie Butler
by Jamie Butler
n/a
0 Ratings
Comments 1
Jamie Butler
Proposed Experiment

Lean Phase: UVP  Assumption: That rural community members whom don’t have access to a bank are willing to pay for education about savings and banking. Time Box: 4 hours Success Metric: Percentage of eligible people who are willing to pay $7.00 for a financial report. This can either be $7 upfront, or a 25% deposit on conducting the survey and the other 75% upon delivering the report. We plan on finding at least 8 people who fit our customer segment. CRITERIA: Green Light:...

Charlotte Crofts
by Charlotte Crofts
n/a
0 Ratings
Comments 3
Charlotte Crofts
Adopted Experiment

Lean Phase: Customer Segment/Problem  Assumptions: Rural community members feel frustrated because they lack support with regards to financial services. Time Box:   1 week Success Metric: Out of 25 eligible people interviewed, 30% of people will agree to a follow up meeting after actively engaging with offer test Criteria: Green Light- Assumption confirmed. Move along to currency testing. Success Point – 30% of people agree to follow up Orange Light –...

Charlotte Crofts
by Charlotte Crofts
1 Rating
Comments 3
Charlotte Crofts
Project Summary

The January Health Team had three primary focuses; completing the offer testing stage, preparing currency test experiments and finalising the experiments for research protocol. The full outline can be found in the attached document, and an abridged summary can be found below.   The first focus broke down to two elements. Firstly, the problem statement was synthesised and offer tests were executed, and currency testing experiments were designed.   Offer Testing Posts Experiment...

Isabelle Kohout
by Isabelle Kohout
1 Votes
Comments 2
Isabelle Kohout
Problem

Context In December 2018, the Health Consulting Team conducted interviews with Heads of Clinics in Blantyre in order to validate the customer segment. Through conducting these interviews, the team generated invaluable insights with regard to the healthcare challenges clinicians identify and the emotions they feel in relation to these challenges. From these insights, the January 2019 Health team were able to construct a problem centric message, for the purpose of offer testing, that...

Isabella Strapp
by Isabella Strapp
3 Votes
Comments 1
Isabella Strapp
Experiment Results

Reference to Experiment Post: This experiment focussed on validating the assumption that clinicians identify with the problem that they feel frustrated by not having quality time with their patients and that they want better health outcomes for their patients. The long term goal was to initiate communication with heads of clinics and build relationships. Reassert Lean Phase:  Problem  Assumption: People within our customer segment identify with the problem described as ‘you...

Isabella Strapp
by Isabella Strapp
8 Votes
Comments 2
Isabella Strapp
Idea thumbnail
Experiment Results

Reference to Experiment Post:  https://projecteverest.crowdicity.com/post/796220 Lean Phase:  Problem Assumption: People within our customer segment identify with a particular way of describing a problem. Results: Between 6 and 12 people clicked on the links Zero people registered Validated Learning: The experiment was planned to be quantitative and conducted through the channel identified; posts on Malawian medical Facebook groups. We then identified and applied for...

Catherine Edwards
by Catherine Edwards
5 Votes
Comments 2
Catherine Edwards
Project Summary

The December Health Team had two primary focuses; doing the groundwork to facilitate the project’s focus on clinicians as a customer segment and preparing the research protocol for execution. The full outline can be found in the attached document, and an abridged summary can be found below.   The first focus broke down to two elements. Firstly, customer segment interviews and empathising were done to garner a deep understanding of the customer segments and synthesis of the problem...

Gabriel Raubenheimer
by Gabriel Raubenheimer
4 Votes
Comments 1
Gabriel Raubenheimer
Adopted Experiment

CONTENT: Lean Phase: Problem Assumption: People within our customer segment identify with the problem described as ‘Increase quality of time with patients’ and ‘Get more quality time with your patients’. Time Period: January 2019 Project Weeks 1 - 2 Metric: Percentage of people responding non-negatively to the email/text they receive. CRITERIA: Green Light: Proceed with currency testing with currently identified early adopters. Success point:  20% non-negative...

Madeleine McArthur
by Madeleine McArthur
4 Votes
Comments 2
Madeleine McArthur
Adopted Experiment

CONTENT: Lean Phase: Problem Assumption: People within our customer segment identify with a particular way of describing a problem. Time Period: January 2019 Project Weeks 1 - 2 Metric: Click Through Rate: Percentage of people that click on the link in the post.    CRITERIA: Green Light: Proceed with currency testing with currently identified early adopters. Success point: 1% Orange Light: Optimise the offer by describing it differently and retesting....

Madeleine McArthur
by Madeleine McArthur
6 Votes
Comments 2
Madeleine McArthur
Idea thumbnail
Customer Segment

From extensive research into and interviews of clinicians and other medical professionals, deep insights into the experiences of these people were uncovered. This allows the team to understand how we might best serve these segments, and who within them might be our early adopters. Insights The clinicians engaged operate in public clinics in the Blantyre District. Communities and clinics there are intertwined - clinic initiatives such as educational programs and structured clinical days...

Isabella Strapp
by Isabella Strapp
11 Votes
Comments 1
Isabella Strapp
Idea thumbnail
Experiment Results

Reference to Experiment Post: https://projecteverest.crowdicity.com/post/621942 The experiment was focussed on validating the assumption that Heads of Clinics were the appropriate customer segment to be identified as our early adopters. The long-term goal was to discover the challenges clinicians face within the health care system and identify whether they are currently taking actions to solve the same challenges. Reassert Lean Phase:  Customer segment Assumption: The...

Madeleine McArthur
by Madeleine McArthur
10 Votes
Comments 3
Madeleine McArthur
Adopted Experiment

CONTENT Lean Phase:  Customer segment Assumption : The purpose of experimentation is to validate who, within our current customer segment (Heads of Clinics), will be our early adopters. Time Period:  December Project Weeks 1 - 2 Success Metric: % of people within the customer segment (Heads of Clinics), that identify that they are currently taking action to solve the same problem. CRITERIA Green Light  - Proceed with proposed offer testing experiment using channels...

Ella Grier
by Ella Grier
8 Votes
Comments 8
Ella Grier
 

Isabella Strapp

Australia

Joined this community on Nov 3, 2018

University or Company
USYD

Degree or Work area
Law

Country you Trekked/are Trekking in
Malawi

Reputation ranking

Ranking
16
Points
453
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