Project Everest

Work Update

Five Windows | Design Thinking

Bailey Bond
Bailey Bond | Jan 10, 2017 | in Knowledge Base

Design thinking has has become crucial to the overall development of our project as our team digs to find how our insurance model will stand out when compared to other insurance or GMF groups. Currently in Timor-Leste there have been a variety of different models implemented, all without success with a variety of service flaws which then turns to a failure in the business model. 


The aim of our initiative is to implement a stand out level of service that answers the question. 


Why would we buy your insurance?


Currently our team does not have the answer to this question, other than that we hope to deliver a better level of service and quality to our customer base. To start to investigate our problem further we have begun conducting a variety of design thinking activities. 


Today we would like to share an activity that occurs on Thursday the 5th of January titled Five Windows and a Door. As part of her course, our TL had developed this activity and was able to run it with a great level of detail thanks to this. 


The premise of the activity is that you must frame your issue in five different windows, which are the following:


  • A solution that is impossible
  • A solution with an unlimited budget
  • A solution with a $2 budget 
  • A solution in 100 years from now
  • A solution only using sustainable materials


We were given 2 minutes on each of these framing’s to come up with as many ideas as possible. Then collectively at the end we would share our ideas and see how what seems to be unfeasible solutions could be integrated into the solution. 


When posed with the problem statement of 


How can we improve the reliability and speed and water infrastructure maintenance? 


As a collective some of the following ideas were shared 


A solution that is impossible


  • Erwin discussed making bad repair works a punishable offence. The idea was established through incentive to complete work properly. 
  • Automated Plumber was discussed by Lucas noting that a ‘Plumber Robot’ could complete all repair work making no work necessary. 
  • A self repairing machine was also discussed by the group so that maintenance would never be necessary. 


A solution with an unlimited budget


  • Keiran was able to discuss the possibility paying plumbers to be trained and incentivising individuals to become trained. With this it could come with additional benefits such as cars for plumbers and fantastic working conditions. 
  • Bailey discussed the possibility of bringing a water pipeline from Darwin and connecting taps to every household. 
  • There was also the possibility of having a very large pool of paid plumbers dedicated to specific areas of Timor-Leste to maintain. 


A solution with a $2 budget 


  • SMS an advert to a plumber to have the problem fixed. 
  • Work with the solution on a ‘volunteer’ basis with other NGO’s and NFP’s. 


A solution in 100 years from now


  • Jet Packs could be a feasible solution in 100 years time for transporting plumbers. It was discussed that another form of transport would be feasible today also. 
  • Bio-Forming Plastics could be used to ensure that cracks and breakages would not occur on pipes and they would last for longer periods of time. 
  • Stronger Education and knowledge sharing could be a possibility in 100 years time, with the possibility of a ‘Google’ based solutions index to ensure that everyone know how to get everything fixed. 
  • Leased supplies were also discussed and that we could lease out high tech supplied for a fee. 


A solution only using sustainable materials

  • Clay or Bamboo popes could be used for the infrastructure 
  • Rainwater systems to collect water to be used in the home. 
    • This would be integrated with no sustainable solutions. 
  • Bio-Electricity could be used to power desalination plants to ensure that there was an ample supply of electricity. 


These ideas that were come up with were just the best of ideas that we were able to identify. We hope that we will continue to find solutions to make our project and insurance platform the best and most appealing. 


Once again our team is also open to suggestions and we value any feedback that people have. 


Thanks again and venture on!


Water Infrastructure Team Timor


William Ashford Jan 12, 2017

Hey Bailey,

Just to clarify, the GMFs in rural villages are your ideal customers. As far as I'm aware, they are a legally required institution that pools money for spending on infrastructure.

Our aim is to target these GMFs to pay part or all of their GMF funding to the insurance platform.

Re: Sustainable materials, if you go back to some of the original water handovers for Timor, plastic is a highly desirable material for the Timorese generally. It has connotations of technical superiority and sophistication.

It's important that you guys reflect on the insurance model as I feel there may be some miscommunication floating around. The intent is for all insurance claims from GMFs to be processed through a Project Everest subsidiary who then selects the appropriate contractor to carry out the work.

It's envisioned that the subsidiary will manage the portfolio of GMF and other Dili/Baucau private clients to operate a financially viable insurance model.

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Amber Johnston Jun 20, 2017

Status changed to Previous Work

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