Project Everest

Proposed Experiment

[Proposed Experiment]: Solution - Value of trial run (Restaurants, cheap hotels and small businesses) - Waste Timor-Leste July 2019

Lean Phase: Solution 

Assumptions: That clients were satisfied with our service and would like to continue on with us.

Time Box: 1 week

Success Metric:

  • How many clients would use our service again/sign onto a regular service (%)
  • How many trial clients would recommend our collection service to another business (%)

Criteria: (This is two criterions in one) 

Green Light: Start up/ give direction for December group on what a regular collection service in Dili for small businesses would look like

Success Point: 50% (Use our service again) (we need an average of 5 stores per week to break even-thats how we came to this point) 70% referrals 

Orange Light: Assess the reasons for not referring our service or wanting to continue on with us as regular/subscription customers and look at how we can optimise our service so they potentially will refer and continue on 

 Failure Point: 20% (Use our service again) 30% referrals 

Red Light: Ask/re-evaluate why customers didn’t see value in our service 

 

Experiment Build: 

Channel 1: Call all clients that deposited for our collection service and set up a face to face meeting

  • PCM: Do you want to meet and give feedback about our trial run?
  1. Express the importance of face to face feedback

    1. Reaffirm value of feedback for both parties

CTA: Set a time to meet the most suitable person (translator needed?)

 

Channel 2: Conduct the face to face survey

PCM: Is the client satisfied enough to stay on with us or refer our service?

  1. Ask measurable questions that are both qualitative and quantitative 

  2. Report relevant, non-biassed additional client feedback and findings for each question to gauge overall attitudes towards our service 

  3. Offer possibility/the opportunity to sign onto a regular collection service in December (Conditional)

CTA: sign up satisfied clients (conditional) or a call list for December team



About the survey:

Feedback is beneficial to both us and the respective client

Highlight value of feedback

Ensure the questions are open ended

Ensure all questions are measurable 

Survey: https://docs.google.com/forms/d/e/1FAIpQLSdZrop5c-EGCxhlLM4VsfN5NOY3e9prPcjNmDdyCH77mCAbJw/viewform

edited on 22nd July 2019, 05:07 by Jacob Taranto

Lucy Preiss 4 months ago

Hi Jacob. How did you arrive on the 30% and 10% success and failure points? I would also think that those two metrics could have different success and failure points (likely that more people would refer to friends than sign back on). Can you please update this post with the survey, once completed. I'll approve it then, it's looking good otherwise!

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Jacob Taranto 3 months ago

Hey Luce, Yeah sorry kinda got it mixed up but fixed the criteria. For the using service again, I used a matlab program for break even analysis using our current cost structure... It deduced we needed to collect around 1100 bottles per month to break even so that correlates to 37 bags a month, around 10 bags a week. So assuming all stores gave 2 bags a week (which is a fair assumption) we need 5 stores which is 50% of our trial run people supplying bottles every week to break even (Which is possible!). The referrals were pretty arbitrary percentages but approved by Juj so let me know if I should change those

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Jacob Taranto 3 months ago

Hey Luce, Yeah sorry kinda got it mixed up but fixed the criteria. For the using service again, I used a matlab program for break even analysis using our current cost structure... It deduced we needed to collect around 1100 bottles per month to break even so that correlates to 37 bags a month, around 10 bags a week. So assuming all stores gave 2 bags a week (which is a fair assumption) we need 5 stores which is 50% of our trial run people supplying bottles every week to break even (Which is possible!). The referrals were pretty arbitrary percentages but approved by Juj so let me know if I should change those

Reply 0

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Lucy Preiss 4 months ago

Status label added: Proposed Experiment

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