Project Everest

Work Update

[Work Update] Health Malawi July 2019

The Health team has identified critical challenges that clinicians face within Blantyre’s Healthcare System and has spent extensive time with stakeholders in order to thoroughly understand the resulting impacts. The Health team has also worked closely with the College of Medicine in Malawi to build a thorough understanding of patient processes through the healthcare system. 


This July, the health  team will need to explore the usability of a USSD system and understand how it will be used by patients and in data collection processes at the community, facility and district level. The team will also continue to build its partnership with the District Health Office in order to understand how to effectively strengthen this working relationship. 


 This will include exploring and understanding the following:


  • How patient data moves through the healthcare system, from the community level with first engagements with HSAs, to the facility level at Clinics, to the district level

  • Relevant patient information that is gathered by healthcare professionals at each level of the healthcare system 

  • Patient health literacy 

  • How the team can build upon existing government relationships with the District Health Office (DHO) and how we can best provide value from the district to community level 

  • The willingness of clinicians to address the challenges they face 

  • The willingness of clinicians to use a streamlined and digitised patient data process 

  • How a partnership can be established with the DHO Data Analysis Team to best integrate the USSD system; to provide value and ease around their data collection, storage and analysis processes 

  • The usability of the USSD system and the most suitable form of its interface for its intended users (Health Surveillance Assistants (HSAs) and Patients) 

 The way this will be executed by the Health team in July is by running the following experiments:


  • Designing a patient data process 

  • Utility Testing with Heads of Clinics: Through Focus groups 

  • Utility Testing with HSAs: Through Focus Groups 

  • Utility Testing with the DHO’s Data Analysis Team 

edited on 29th July 2019, 11:07 by Isabella Strapp

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Gabriel Raubenheimer 3 months ago

Status label added: Work Update

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