Project Everest

[Proposed Solution]: Health Consulting - February 19

USSD TRIAGE SYSTEM

At present, the proposed solution for the Health Project is a USSD based triage system. The solution will take on a USSD format to allow for maximum usage - as it will be available to anyone who has access to a feature phone. At its most basic level, the program will allow patients to input their symptoms into the system upon arrival at the clinic. This will mean that clinicians will already have an idea of their patient’s condition before consultation and will not need to spend time deducing the patient’s symptoms; instead being able to ask more pertinent questions, discover any missing information as well as focus on treatment options and home care. The end goal of the system is to triage patients to categorise them by severity and allow prioritisation of consultations.

 

The system will also optimise information flow to allow for more accurate data collection. Data flow will become entirely digital, increasing efficiency and improving the quality of data. Streamlined data entry will mean that time is not wasted manually entering data whilst avoiding information loss which occurs in the current paper trail system. Furthermore, double reporting will be eliminated, decreasing clinician workload and overall clinic admin. The system Project Everest is developing will link the DHIS2 at the faculty and community level. This will improve communication efficiency and facilitate improved data analysis. This improved data analysis will assist the government in making more informed decisions to do with allocating medical resources and tracing health trends. With improved data analysis as well as an ability to spend more quality time with patients, clinicians will be able to make better informed decisions. These decisions can be made based off statistical evidence (from up to date data analysis) as well as possible patient history.

 

There are currently two possibilities for implementation of the USSD system - within clinics or through Health Service Assistants (HSAs) in communities. If implemented purely within clinics, patients will complete their survey upon arrival at the clinic and the triage will help to order appointments. HSAs currently work in communities to triage patients before arrival at clinics, however they have very basic training. HSAs could use our USSD system to triage which will help to distinguish which patients need to go into a clinic from those with mild or benign symptoms.

 

The intended outcomes of this product are to reduce congestion in clinics and improve resource allocation by providing a platform for streamlined data collection. Time saved through the use of this system will allow clinicians to spend more quality time with patients thus leading to better patient care.

 

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