projecteverest

[Proposed Experiment]: Solar Malawi: (FINANCE) Locating Existing Customers

Any consequences of non-payment are not enforceable without a way of knowing exactly where to find existing customers. Having details of where they live will increase pressure on them to repay their loans, and make consequences more enforceable. Even though the feasibility of us following up loans is not necessarily cost-effective, it may also give more pressure to customers if they know we know where they live. 

Lean Phase: Revenue/channels

Assumption: People are able to give precise description of where they live, and are able to source references to validate this location. 

Any consequences of non-payment are not enforceable without a way of knowing exactly where to find existing customers. Us having details of where they live will increase pressure on them to repay their loans, and make consequences more enforceable.

Time Period: 2 weeks (July 2019)

Criteria: % of location descriptions that are easy to follow and find. 

Success Metric:

Success Point: More than 70% of new customers can be tracked effectively based on their location descriptions. 

Green Light: Proceed to use this method to track new customer locations, let this be a requirement for creditworthiness. What three words the locations given in the sketch maps as a reference. 


Orange Light Point: Between 30-70% of new customers are easily locatable based not her description of their location. 

Orange Light: Iterate the method of descriptive location. Begin to rely more on Village chiefs. 

Failure Point: Less than 30% of new customers are easily locatable based not her description of their location. 

Red Light: Assess other options for tracking location of new customers. 

 

Experiment Build:

1) find out exact mechanism retail banks and MFI use for tracking location, https://projecteverest.crowdicity.com/post/1014090  

2) Implement a similar system (get customer to describe and sketch out where they live with landmarks etc) 

3) Have the village chief (or guarantor and friend etc) verify that this is the location of their house. 

4)  Use these sketch maps to track the locations and verify if this is the person that actually lives there. 

5) Note level of accuracy, and potentially use village chiefs as a mechanism for finding them to track actual locations.

6) What three words the locations once they have been tracked for our own purposes of not relying on paper sketch maps.

 

 

edited on 10th April 2019, 05:04 by Andrew Vild
No comments yet, be the first to post one!
Share